These Terms of Service govern your use of cooknesta.com and the services provided through the online store operated by Chengdu Xin Jiayuan Kang Network Technology Co., Ltd. By using the website or placing an order, you agree to these Terms and referenced policies.

Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence. You may not use the website, products, or services for unlawful, fraudulent, or unauthorized purposes, introduce malicious code, or interfere with website security or operation.

Products and Information

Cooknesta offers kitchenware and cooking accessories. Review product materials, dimensions, compatibility, directions, warnings, and intended use before purchase. We may modify or discontinue products without prior notice.

Orders, Payment, Shipping, and Returns

Submitting an order does not guarantee acceptance. We may refuse, limit, or cancel an order for legitimate reasons. Customers must provide complete and accurate billing, shipping, and contact information. Prices, payment processing, shipping estimates, and returns are governed by the relevant policies on the website.

Product Safety

Follow all directions, warnings, storage instructions, and care instructions. Allow hot products to cool safely, use heat protection when appropriate, and keep sharp tools away from children. Do not use a product beyond its stated purpose or limits.

Intellectual Property and Third-Party Services

Website content, including text, images, graphics, logos, designs, and page layouts, is owned by or licensed to Cooknesta. The website may use payment processors, carriers, analytics providers, and other independent services whose own terms and privacy policies apply.

Disclaimer, Liability, and Changes

We aim to keep the website accurate, secure, and available, but do not guarantee uninterrupted or error-free access. To the maximum extent permitted by law, Cooknesta and the company will not be liable for indirect, special, or consequential losses. We may update these Terms by posting a revised version on the website.

Business Information

Cooknesta is an online retail brand operated by the company identified below. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through cooknesta.com.

Brand Name: Cooknesta

Company Name: Chengdu Xin Jiayuan Kang Network Technology Co., Ltd.

Company Type: Limited liability company (sole proprietorship by a natural person)

Registered Address: No. 198, Jinxing North Road, Wuhou District, Chengdu, Sichuan, China, Annex 3-204

Website: https://cooknesta.com

Email: service@cooknesta.com

Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.

Contact Us

For questions about your order or Cooknesta policies, please contact Cooknesta customer support at service@cooknesta.com. Include your order number and the email address used at checkout when your question concerns an order. We aim to respond within 1-2 business days.