This Return and Refund Policy applies to purchases made through cooknesta.com. Cooknesta is owned and operated by Chengdu Xin Jiayuan Kang Network Technology Co., Ltd.

Return Window

Eligible products may be returned within 30 calendar days after delivery. Contact service@cooknesta.com within 30 calendar days and before sending an item back.

Return Eligibility

To qualify, an item must be unused, unaltered, in its original condition, returned with original packaging and accessories, safely repackaged, and accompanied by proof of purchase.

Non-Returnable Items

• Customized or personalized products

• Gift cards

• Final-sale or clearance items clearly marked non-returnable

• Products damaged through misuse, improper care, or incorrect handling

• Items returned incomplete or without required original packaging

• Products that have been used in a manner inconsistent with their intended purpose

How to Request a Return

Email service@cooknesta.com with your order number, the item, the reason for the return, and photographs or videos where relevant. We will review the request and provide return instructions. Unauthorized returns may not be accepted.

Return Address

Do not send returns to our registered business address unless customer support specifically instructs you to do so. We will provide the designated return warehouse address after approval.

Return Shipping Costs

For change-of-mind, incorrect-selection, or other preference-based returns, the customer generally pays return shipping and original shipping charges are generally non-refundable, unless applicable law requires otherwise. If an item is damaged, defective, incorrect, incomplete, or materially different from its description, contact us promptly; an approved remedy may be provided at no additional cost.

Refund Timing and Exchanges

After an eligible return is received and inspected, an approved refund is issued to the original payment method within 5-10 business days. Exchanges depend on availability; contact us before returning an item. Any refund or remedy is subject to applicable consumer law.

Order Changes and Cancellations

Contact us as soon as possible. Changes or cancellations cannot be guaranteed after processing or shipment preparation. If successfully cancelled after payment, the applicable refund is issued to the original payment method.

Business Information

Cooknesta is an online retail brand operated by the company identified below. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through cooknesta.com.

Brand Name: Cooknesta

Company Name: Chengdu Xin Jiayuan Kang Network Technology Co., Ltd.

Company Type: Limited liability company (sole proprietorship by a natural person)

Registered Address: No. 198, Jinxing North Road, Wuhou District, Chengdu, Sichuan, China, Annex 3-204

Website: https://cooknesta.com

Email: service@cooknesta.com

Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.

Contact Us

For questions about your order or Cooknesta policies, please contact Cooknesta customer support at service@cooknesta.com. Include your order number and the email address used at checkout when your question concerns an order. We aim to respond within 1-2 business days.