This Privacy Policy explains how Cooknesta collects, uses, shares, and protects personal information when you visit https://cooknesta.com/, place an order, contact us, or use our services. Cooknesta is an online store for kitchenware and cooking accessories.

Cooknesta is owned and operated by Chengdu Xin Jiayuan Kang Network Technology Co., Ltd.

Shopping and Customer Support

To purchase a product, select the kitchenware item, review its materials, dimensions, capacity, compatibility, and care information, add it to your cart, and complete checkout with accurate contact, shipping, and payment information. Orders are delivered to the shipping address provided at checkout. A shipping confirmation email with available tracking information will be sent after dispatch. For returns, contact service@cooknesta.com before sending any item back.

Information We Collect

Depending on how you interact with our store, we may collect your name, email address, phone number, billing and shipping address; account, order, payment, and transaction information; customer-service communications; device, browser, IP address, approximate location, and website activity; and information collected through cookies and similar technologies. Payment information may be processed directly by authorized payment providers.

How We Use Personal Information

We may use personal information to process payments, orders, deliveries, returns, and refunds; provide customer support and order updates; operate and improve our website and services; personalize content and measure website performance; prevent fraud and protect store security; send marketing communications where permitted; and comply with legal and regulatory obligations.

How We Share Personal Information

We may share necessary information with Shopify and website-hosting providers, payment processors, shipping carriers and fulfillment partners, analytics and marketing providers, customer-support and fraud-prevention services, professional advisers, and legal authorities where required. These parties may process information only as necessary to provide services or meet legal obligations.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support analytics or advertising where permitted. You can manage cookies through browser settings or privacy-preference tools available on our website. Disabling certain cookies may affect website functionality.

Marketing Communications

Where permitted, we may send promotional emails or other marketing communications. You may unsubscribe at any time using the unsubscribe link in the message or by contacting us.

Data Retention and Security

We retain personal information only as long as reasonably necessary to process orders, provide customer service, prevent fraud, resolve disputes, and comply with legal obligations. We use reasonable administrative and technical safeguards, but no online system or transmission method can be guaranteed completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access, correction, deletion, portability, restriction or objection to certain processing, withdrawal of consent, or opt-out of certain targeted advertising or data sharing. To submit a privacy request, email service@cooknesta.com with the subject line “Privacy Request.” We may verify your identity and legal exceptions may apply.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect children’s personal information in violation of applicable law. If you believe a child has provided personal information to us, contact us so we can review the matter.

International Processing

Personal information may be processed in countries other than the country where you live. Where required by applicable law, we use appropriate safeguards for international transfers and processing.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, business practices, or legal obligations. The revised version will be published on this page and become effective when posted.

Business Information

Cooknesta is an online retail store for kitchenware and cooking accessories, operated by the company identified below. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through cooknesta.com.

Brand Name: Cooknesta

Company Name: Chengdu Xin Jiayuan Kang Network Technology Co., Ltd.

Company Type: Limited liability company (sole proprietorship by a natural person)

Registered Address: No. 198, Jinxing North Road, Wuhou District, Chengdu, Sichuan, China, Annex 3-204

Website: https://cooknesta.com

Email: service@cooknesta.com

Contact Us

For privacy questions or requests, contact Cooknesta at service@cooknesta.com. We aim to respond within 1-2 business days.