These Terms and Conditions govern purchases made through cooknesta.com (Cooknesta), an online store operated by Chengdu Xin Jiayuan Kang Network Technology Co., Ltd. By placing an order, you enter into a purchase transaction subject to these Terms and the policies published on the website.

Product Information and Safety

We make reasonable efforts to display product descriptions, materials, dimensions, capacity, compatibility, care instructions, prices, and images accurately. Actual appearance may vary due to lighting, screen settings, photography, and manufacturing differences. Use each product only for its stated purpose, follow warnings and care instructions, and do not exceed stated temperature, weight, or appliance limits.

Orders

An order confirmation confirms receipt but does not guarantee final acceptance. We may refuse or cancel an order due to payment failure, suspected fraud, inventory shortages, pricing errors, shipping restrictions, or other reasonable circumstances. If payment was collected, an eligible refund will be issued.

Prices and Payment

Prices, shipping fees, taxes, discounts, and the final total are shown during checkout. You confirm that payment information is accurate and that you are authorized to use the selected payment method.

Shipping, Returns, and Promotions

Shipping estimates, delivery conditions, returns, cancellations, exchanges, refunds, and promotions are governed by the policies published on cooknesta.com. Contact us before returning a product.

Prohibited Activities and Liability

Fraudulent orders, unauthorized resale, promotion abuse, interference with website operations, and unlawful activity are prohibited. To the fullest extent permitted by law, Cooknesta and the company will not be liable for indirect, incidental, or consequential losses arising from an order, product, or use of the store. Nothing limits consumer rights that cannot legally be excluded.

Changes to These Terms

We may update these Terms by publishing a revised version on this page. The Terms in effect when an order is placed generally apply to that purchase.

Business Information

Cooknesta is an online retail brand operated by the company identified below. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through cooknesta.com.

Brand Name: Cooknesta

Company Name: Chengdu Xin Jiayuan Kang Network Technology Co., Ltd.

Company Type: Limited liability company (sole proprietorship by a natural person)

Registered Address: No. 198, Jinxing North Road, Wuhou District, Chengdu, Sichuan, China, Annex 3-204

Website: https://cooknesta.com

Email: service@cooknesta.com

Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.

Contact Us

For questions about your order or Cooknesta policies, please contact Cooknesta customer support at service@cooknesta.com. Include your order number and the email address used at checkout when your question concerns an order. We aim to respond within 1-2 business days.