This Shipping Policy explains how orders through cooknesta.com are processed, fulfilled, shipped, tracked, received, returned, and refunded. Cooknesta is owned and operated by Chengdu Xin Jiayuan Kang Network Technology Co., Ltd.

Order Processing

Orders are typically processed within 1-3 business days after payment is confirmed. Processing time is separate from delivery time. Orders placed on weekends or public holidays generally begin processing on the next business day.

Estimated Delivery

For orders shipped to the United States, standard delivery generally takes approximately 5-12 business days after dispatch. International delivery varies by destination, carrier, customs, and local conditions. All timeframes are estimates, not guaranteed delivery dates.

Shipping Fees

Available shipping methods, fees, geographic restrictions, and estimated delivery times are shown at checkout before payment is completed. Any free-shipping threshold or promotion applies only as stated at checkout.
Free shipping on orders over $49.99.

Order Tracking

After shipment, a confirmation email with available tracking details will be sent. Tracking may take several business days to update. Split shipments may have separate tracking numbers.

Receiving Your Order

Inspect the item and packaging promptly after delivery. If an item is damaged, defective, missing, incomplete, or incorrect, contact service@cooknesta.com with your order number, a description, and photographs or videos of the item, packaging, and shipping label.

Delays and Lost Packages

Delays may result from carrier operations, customs, weather, holidays, remote locations, or high shipping volumes. If tracking stops updating or an order is late, contact us so we can review the shipment. We will investigate apparent lost packages with the carrier or fulfillment partner and determine an appropriate resolution under our policies and applicable law.

Shipping Address and Customs

Customers are responsible for accurate shipping information. Address changes are not guaranteed after processing. For international shipments, customs duties, import taxes, and local fees are generally the recipient’s responsibility unless stated otherwise at checkout.

Returns and Refunds

Contact service@cooknesta.com before returning any product. Return eligibility, instructions, costs, and refund timing are governed by the Return and Refund Policy.

Business Information

Cooknesta is an online retail brand operated by the company identified below. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through cooknesta.com.

Brand Name: Cooknesta

Company Name: Chengdu Xin Jiayuan Kang Network Technology Co., Ltd.

Company Type: Limited liability company (sole proprietorship by a natural person)

Registered Address: No. 198, Jinxing North Road, Wuhou District, Chengdu, Sichuan, China, Annex 3-204

Website: https://cooknesta.com

Email: service@cooknesta.com

Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.

Contact Us

For questions about your order or Cooknesta policies, please contact Cooknesta customer support at service@cooknesta.com. Include your order number and the email address used at checkout when your question concerns an order. We aim to respond within 1-2 business days.